Frequently Asked Questions

Everything you need to know about Landed

How does Landed work?

Forward your flight confirmation email to your unique Landed address, add the contacts you want to notify, and they'll receive automatic SMS updates when you take off, get delayed, or land. No app needed on their end.

Do my contacts need to download an app?

No. Your contacts receive plain text messages. They don't need to download anything or create an account. They just get a text when you land.

How do I add someone to receive updates?

After creating a trip, tap "Add someone" and enter their name and email address. They'll receive an email invitation to opt in. When they complete the opt-in form, they're subscribed.

What notifications do contacts receive?

Contacts receive up to four texts per trip: an opt-in confirmation, a departure notification when you take off, a delay notification if your flight is delayed, and a landing notification when you arrive.

Is Landed free?

Yes. New users get 3 free trip credits. Each trip uses one credit. You can purchase additional credits when you need more.

How do contacts opt out?

Contacts can reply STOP to any message to immediately stop receiving updates. They'll receive a confirmation that they've been unsubscribed.

Does Landed work with international flights?

Yes. Landed tracks flights worldwide. SMS notifications are currently available to contacts with US and Canadian phone numbers.

What if my flight is delayed or cancelled?

Landed automatically detects delays and sends updated arrival times to your contacts. If your flight is cancelled, you can cancel the trip in the app, and your credit is refunded.

What airlines does Landed support?

Landed works with all major airlines worldwide. If we can track it, we can notify your contacts when it lands.

Can I notify multiple people for one trip?

Yes. You can add up to 5 contacts per trip. Each contact receives their own opt-in invitation and can manage their preferences independently.

Ready to try Landed?

We're in private beta. We'll email you when it's your turn.

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